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If you own a Towson Watch that was purchased on this website, at the TWC Showroom or in an authorized retailer, it is a registered timepiece under lifetime warranty with a unique serial number engraved on the case-back. We request that you ship it back to 1200 Steuart, St. 1411, Baltimore, MD 21230 for service & repair. Please inform us via email prior to shipment.

Due to the limited production of our timepieces and online environment in which we distribute them, returns are not accepted. We do offer consultations prior to purchase and strive to work as closely with our customers as possible to ensure the utmost satisfaction with the timepiece they choose. Please don't hesitate to ask any questions, big or small, before making your purchase as we want to see you thrilled with your investment for years to come. In any case, customers may send their watch back to us for complementary servicing or repair whenever deemed necessary.

When our customers commit to a Towson Watch and place their first order here on the website, a relationship with the brand is established. The customer is permanently listed in the TWC Registry alongside the unique reference number engraved on the back of their watch. We do offer exchanges within two weeks of delivery if the item is imperfect. In this case, the customer may choose a different item.

Towson Watch Company works with an authorized Swiss firm to source certified ETA calibers. The movements are reassembled at the TWC Workshop by TWC Watchmakers to achieve a set of quality standards established by co-founders, Hartwig Balke & George Thomas. Component-lubrication-amount, daily accuracy & the decorative level of the movement, such as rhodium-plating & perlage must be authorized & tested by Hartwig Balke prior to the completion of a registered Towson Watch.

Towson Watch Company sets itself apart from most other high-grade luxury watchmakers by crafting the timepiece specifically for the respective customer. The following custom requests can be achieved for you in-house:
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- Change of Hands Set (not eligible for Martin M-130, North.er, Recruit vs. Cadet)
- Change of Case Finish (Eligible for All Offerings)
- Change of Strap (Eligible for All Offerings)
- Change Buckle to Deployment Clasp (Eligible for All Offerings)
- Engrave Exhibition Rotor (not eligible for Martin M-130, Pride II, Skelly)
The TWC Collections offers an array of starting points for you to begin your journey with a personalized American Watchmaker. The offerings are diverse, but the ownership of any Towson Watch yields the same experience.